Data Privacy Policy

1. Introduction

Essensa Naturale Inc. ("Essensa," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you use our website, EssensaShop (the "Site"), and related services.

This Policy is in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant issuances from the National Privacy Commission (NPC). By accessing or using our Site, you agree to the terms of this Policy.

2. Scope of this Policy

This Policy applies to all personal information we collect from you, whether online through our Site or through other interactions with us. This includes, but is not limited to, information collected during:

• Account creation and management.
• Placing and fulfilling orders.
• Customer support inquiries.
• Subscription to newsletters or marketing communications.
• Browsing and interacting with the Site.

3. The Personal Information We Collect

We collect various types of personal information, depending on how you interact with our Site.

• Information You Directly Provide: This includes information you voluntarily provide to us when you create an account, place an order, or contact customer support.
• Contact and Identity Information: Full name, mailing address, email address, phone number.
• Account Information: Username and password.
• Payment Information: Credit/debit card details, bank account information, or other payment method details.
• Shipping Information: Recipient's name, address, and contact number.

• Information We Automatically Collect: When you visit our Site, we automatically collect certain information about your device and browsing activity.
• Device Information: IP address, web browser type, time zone, and some of the cookies installed on your device.
• Usage Information: Information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

4. How We Use Your Personal Information

We collect and process your personal information for a declared, specific, and legitimate purpose.

• For Order Fulfillment and Processing: To process your transactions, including order processing, payment, and delivery of products. This is necessary to fulfill our contractual obligations to you.
• For Communication: To communicate with you regarding your orders, provide order confirmations, send shipping updates, and respond to your inquiries.
• For Site Improvement and Optimization: To analyze Site usage, generate analytics, and improve the functionality, user experience, and content of our Site.
• For Marketing and Promotions (with your consent): To send you newsletters, promotional offers, and information about our products and services that we believe may be of interest to you, based on your preferences and previous interactions. You have the right to opt-out of these communications at any time.
• For Security and Fraud Prevention: To screen for potential risk and fraud, particularly using your IP address and other device information.
• For Legal Compliance: To comply with applicable laws, regulations, and legal requests (e.g., in response to a subpoena or court order).

5. Sharing and Disclosure of Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your personal information with the following parties, but only to the extent necessary to fulfill the purposes outlined in this Policy:

• Essensa Naturale Inc. Personnel: Authorized employees and personnel of Essensa Naturale Inc. who need access to your information to perform their duties.
• Service Providers and Third-Party Partners: We engage third-party companies and individuals to perform services on our behalf, such as:
• Payment Processors: To process your payment transactions securely (e.g., banks, credit card companies).
• Shipping and Logistics Partners: To deliver your orders to your designated address.
• IT and Cloud Service Providers: For hosting the Site and storing data securely.
• Analytics and Marketing Partners: To help us understand how customers use the Site and to provide relevant marketing communications (e.g., Google Analytics, Mailchimp).
• Legal and Regulatory Authorities: We may disclose your personal information if required by law or in the good faith belief that such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users or the public.

6. Cookies and Other Tracking Technologies

The EssensaShop website uses "cookies," which are small data files placed on your device, to enhance your browsing experience. Cookies help us to remember your preferences, track Site activity, and gather information for analytics and marketing purposes.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the basic functionality of the Site (e.g., enabling the shopping cart).
• Performance and Analytics Cookies: To collect information about how you use the Site, helping us to improve its performance.
• Functionality Cookies: To remember your preferences and settings to provide a more personalized experience.
• Targeting/Advertising Cookies:> To deliver relevant ads to you on other websites.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

7. Data Security and Retention

We are committed to protecting your personal information from unauthorized access, loss, misuse, or alteration. We implement reasonable and appropriate physical, technical, and organizational security measures to protect the data we collect. This includes secure servers, encryption, and restricted access to personal information.

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

8. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information. You may exercise these rights at any time by contacting our Customer Service Officer.

• Right to Be Informed: You have the right to be informed whether your personal data is being processed, why it is being processed, and how it is being processed.
• Right to Object: You have the right to object to the processing of your personal data, especially when the processing is based on consent or legitimate interest.
• Right to Access: You have the right to request access to the personal data we hold about you. This is also known as a Data Subject Access Request.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure or Blocking (Right to be Forgotten): You have the right to request the removal, destruction, or blocking of your personal data from our records under certain circumstances.
• Right to Data Portability: You have the right to receive a copy of your personal data in an electronic or structured format that is commonly used.
• Right to File a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your rights under the DPA have been violated.

9. Children's Privacy

The EssensaShop website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove such information from our systems.

10. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Policy on this page and update the "Last Updated" date at the top. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

11. Contact Us